Shipping Policy
Shipping Policy
Brand Name: Lavande
Customer Support Email: service.lavande@gmail.com
At Lavande, we are committed to providing a smooth and reliable shopping experience for our customers. Please read our shipping policy carefully:
Order Processing Time
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All orders are processed within 2–3 working days after order confirmation.
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Orders are not shipped or delivered on weekends or public holidays.
Delivery Time
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Once shipped, delivery usually takes 7–14 working days, depending on your location and courier service availability.
Shipping Charges
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Shipping charges are calculated based on the product and delivery location.
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Final shipping charges will be displayed at checkout before order confirmation.
Order Tracking
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Tracking details will be provided once the order is dispatched, subject to courier service availability.
Delivery Delays
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Delivery delays may occur due to weather conditions, public holidays, or courier-related issues.
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Lavande is not responsible for delays caused by factors beyond our control, but we will assist customers as much as possible.
Refund & Replacement Policy
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If you receive a damaged or incorrect product, please contact us within 7 days of delivery at service.lavande@gmail.com.
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After verification, a refund or replacement will be processed.
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Refunds may take 7–14 working days to reflect in your account.
Contact Us
For any questions regarding shipping or your order, feel free to contact us at:
📧 service.lavande@gmail.com